Troubleshooting Your CCTV Remote Access

If you’ve had your CCTV system set up for remote access or set this up yourself and it’s stopped working then this guide is for you. We are going to through some troubleshooting for your CCTV remote access which was working but has since run into problems.

The points we cover do help a lot of our customers get their system back up and running so it’s definitely worth a look.

Changes which would require resetting up your connection

If your CCTV has mysteriously stopped working then I would go through these points to see if any of caused a loss in connectivity. Any of these would require a re-setup to be carried out with the configuration for your system.

  • Have you had a new Internet Router since the connection dropped out?
  • Did anyone press the factory reset button on your router?
  • Has your Internet Provider updated any settings on your router?

What you can do to try and resolve the issue

So, you’ve been through the list above and none of these things has happened then chances are your router hasn’t lost any of the configuration. You can go through these few points below to try and bring the connection back up yourself.

Power Cycling your system

  • Turn your CCTV Recorder off along with your Internet Router at the same time.
  • Power the router back on and wait for your internet connection to be back up.
  • Now turn your CCTV Recorder back on and wait a short while for everything to have booted up.
  • Test the remote connection on your Mobile on 3G/4G

Check the cable connections

  • Look on the back of your CCTV Recorder and check the Network cable is plugged into the single LAN port, you can disconnect it and reconnect it where you will feel it click into place.
  • Follow the lead back to your Internet Router and check it is plugged into one of the LAN ports, again you can disconnect and reconnect this cable.
    • On some routers, you will get a green and orange light which blink to show that data is being transmitted.
    • Another thing to check is some routers will have 4 ports which are the same colour, there will then be a 5th port which is the same connection type but is a different colour. Make sure your cable isn’t plugged into this single port.

Are you using home plugs (power line adapters)?

  • Disconnect your home plugs from power and reconnect them again.
  • If you have a computer disconnect the Network cable which is in the LAN port on your DVR and connect it into your computer making sure this is disconnected from Wi-Fi and check your Internet connection.
  • Look at the back of your CCTV Recorder and check the Network cable is plugged into the single LAN port, you can disconnect it and reconnect it where you will feel it click into place.
  • Follow this lead back to the home plug and check it is connected.
  • Go to the home plug at your router side and check the Network cable is plugged in and then follow this to the back of your Internet Router checking it is plugged in correctly.
    • On some routers, you will get a green and orange light which blink to show that data is being transmitted.
    • Another thing to check is some routers will have 4 ports which are the same colour, there will then be a 5th port which is the same connection type but is a different colour. Make sure your cable isn’t plugged into this single port.
  • Go through the re-pairing process of your home plugs to make sure they are still connected correctly.

 

If you are still having a problem connecting to your CCTV system remotely then it looks like you may need to go through the remote configuration process again. We have lots of guides on our help site for setting up the different systems we sell which you can view here.

Should you wish us to set this up for you, we have 3 support packages which we offer depending on the setup which you have.

If you have a single IP camera with remote access capability, we have our Bronze Setup Service.

For DVR/NVR systems up to 4 cameras you can use our Silver Setup Service.

Systems with more then 4 IP cameras can go for our Gold Setup Service, or if you want to take advantage of our next working day swap-out which is included in our Gold package.

 

If you already have one of our support packages or have any questions, please don’t hesitate to get in touch with our helpdesk.